01
Product listing management
Create, update, and organize product titles, descriptions, images, variants, pricing, and collection placement.
- Titles & descriptions
- Images & variants
- Pricing
Works with
- Shopify
- Amazon
- Etsy
E-commerce Virtual AssistantHand off the daily store work. Keep full visibility.
Reliable day-to-day ecommerce support for catalog updates, marketplace operations, order follow-up, customer care, and store administration.
- Product uploads and listing cleanup
- Order tracking and customer replies
- A weekly summary of everything done
- 5.0 client rating
- 1,000+ clients
- 24/7 support
Products & catalogIncluded
Orders & shippingIncluded
- Clients served
- 1,000+
- Orders processed a year
- 4M+
- Brands managed
- 120+
- Support coverage
- 24/7
Is this right for you?
A great fit if this sounds familiar.
Practical ecommerce support that keeps products, orders, customers, and daily store operations moving.
Sounds like us, let's talk- 01
A store owner needs consistent help maintaining products and orders.
- 02
A growing catalog needs clean listings, images, variants, and inventory updates.
- 03
Customer emails, DMs, reviews, and returns are piling up faster than you can answer.
- 04
A founder wants to hand off repeatable ecommerce tasks without losing visibility.
Platforms & tools we work with
- Shopify
- Amazon
- Etsy
- Google Sheets
- Gmail
- Messenger
- Google Business
- TikTok
- Walmart
- Google Drive
Products & catalog
Accurate, well-presented products your customers can trust.
02
Catalog and inventory support
Keep product information, stock notes, spreadsheets, and category structures accurate across the store.
- Stock levels
- Spreadsheets
- Categories
Works with
- Shopify
- Google Sheets
03
Product research and price monitoring
Find trending products and reliable suppliers, and keep an eye on competitor prices and promotions so you can react quickly.
- Trending products
- Supplier shortlists
- Competitor prices
Works with
- Amazon
- Google Sheets
Orders & shipping
Every order tracked from checkout to doorstep, and back.
04
Order and fulfillment follow-up
Track order status, flag exceptions, coordinate follow-up, and keep customers informed when something changes.
- Status tracking
- Exceptions flagged
- Customer updates
Works with
- Shopify
- Amazon
05
Returns, refunds, and exchanges
Process return requests, arrange labels, confirm items are received, and issue refunds or exchanges by your rules.
- Return labels
- Refunds
- Exchanges
Works with
- Shopify
- Amazon
- Gmail
06
Supplier and dropship coordination
Place and confirm purchase orders, chase delivery dates, and add tracking to dropship orders so nothing stalls.
- Purchase orders
- Supplier follow-up
- Dropship tracking
Works with
- Google Sheets
- Gmail
Customer care
Every customer answered, every review handled.
07
Customer care
Handle repeatable customer questions with a clear tone, useful context, and escalation notes for the store owner.
- Clear replies
- Escalation notes
- Consistent tone
Works with
- Gmail
- Messenger
08
Reviews and feedback
Reply to product and store reviews, pass recurring complaints to your team, and ask happy customers for a review.
- Review replies
- Feedback notes
- Review requests
Works with
- Shopify
- Amazon
- Google Business
09
Social inbox and comments
Answer product questions in DMs, keep comment sections tidy, and route sales leads or complaints to the right person.
- DM replies
- Comment moderation
- Lead routing
Works with
- TikTok
Marketplace & back office
The platform and admin work that keeps your store running.
10
Marketplace operations
Support listings, marketplace updates, order checks, message handling, account health, and routine platform administration.
- Listings
- Account health
- Messages
Works with
- Amazon
- Etsy
- Walmart
11
Store administration
Support promotions, collections, content updates, reporting routines, and the small operational tasks that pile up.
- Promotions
- Collections
- Weekly reports
Works with
- Shopify
- Google Sheets
12
Data entry and bookkeeping support
Keep order, product, and customer data organised, and log invoices, receipts, and payouts ready for your accountant.
- Data entry
- Invoices & receipts
- Payout checks
Works with
- Google Sheets
- Google Drive
- Gmail
How it works
From the first call to steady results.
- 1Step 1
Map the routine
Identify the recurring store tasks, platforms, access needs, priorities, and escalation rules.
- 2Step 2
Set the workflow
Create a practical task list, update rhythm, communication channel, and quality checklist.
- 3Step 3
Run the operations
Handle the agreed catalog, marketplace, order, customer, and admin work with consistent documentation.
- 4Step 4
Report and improve
Share completed work, blockers, customer patterns, and the next operational priorities.
Handoff includedNotes, files, and next steps
What you get
Clear deliverables. No guesswork.
- Product uploads and listing cleanup
- Catalog, collection, and inventory updates
- Order tracking, returns, and refunds handled
- Customer, review, and social inbox replies
- Supplier, dropship, and marketplace follow-up
- Clean store data and bookkeeping records
- Weekly task summary and operational handoff
How the handoff works
The handoff includes the task workflow, store notes, escalation rules, update checklist, and a clear record of the work completed each week.
- Shopify
- Amazon and marketplaces
- Product catalogs
- Order management
- Returns and refunds
- Customer support
- Social inboxes
- Spreadsheets
- Bookkeeping records
- Weekly reporting
Ready to get started with E-commerce VA?
Tell us about your store and goals. We will reply with a clear plan and next steps.
01/05
Client reviews
Full Stack Developer & Amazon Expert
5.0
“Second time working with Sultan, and he once again delivered outstanding results with professionalism and attention to detail. Communication was smooth, work was on time, and it's always a pleasure collaborating with him.”
ClientChicago, United States
DatesNov 3 – Nov 5, 2025
TermsFixed price
FAQ
Questions about E-commerce VA.
Still have a question?Message us and we will get back to you.Chat on WhatsApp
Can the virtual assistant work inside our existing store?
Yes. The workflow can be shaped around the ecommerce platform, marketplaces, tools, and approval process your team already uses.
Can support start with product uploads only?
Yes. The engagement can begin with one repeatable task and expand into orders, customer care, marketplace work, or store administration.
How will we know what was completed?
You receive a simple task summary with completed updates, open questions, exceptions, and the next priorities.
Can the assistant handle returns, reviews, and social messages too?
Yes. Returns and refunds, review replies, and social inbox or comment management can all be part of the routine, following the rules and tone you set.
Which plan covers the virtual assistant?
Virtual assistant work is part of the Operations plan. You can add creative, marketing, or tech support later by moving to a larger plan.
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