Terms of Service

1. Service Description

EcomPros provides ecommerce operations, marketplace management, customer support, creative services, marketing, and technology development. Our services are designed to support growing ecommerce businesses.

2. Engagement Agreement

Services are provided on a monthly, quarterly, or annual basis. Both parties agree to the terms outlined in the signed service agreement or proposal.

3. Payment Terms

Invoices are due within 30 days of issuance. Late payments may incur additional fees as outlined in your service agreement.

4. Intellectual Property

Custom work created for clients remains the property of EcomPros unless explicitly transferred through a separate agreement. Pre-existing materials, tools, and processes remain EcomPros's intellectual property.

5. Confidentiality

Both parties agree to maintain confidentiality of sensitive business information shared during the engagement, consistent with industry standards.

6. Limitation of Liability

EcomPros is not liable for indirect, incidental, or consequential damages. Our total liability is limited to the fees paid in the last 12 months of service.

7. Service Level Agreement (SLA)

EcomPros commits to 99.9% uptime and support availability. Critical issues receive priority response and resolution.

8. Termination

Either party may terminate the engagement with written notice as specified in the service agreement. Upon termination, EcomPros will deliver final work and transition support.

9. Changes to Terms

EcomPros reserves the right to update these terms. Continued service use constitutes acceptance of updated terms.

10. Contact Information

For questions about these terms, contact us at our booking page or through our website contact form.